Privacy policy

Last updated: June 14, 2026

Dripcart Express Limited ("Dripcart Express", "we", "us", or "our") is a private limited company registered in England and Wales. We operate the Dripcart Express online store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a premium and curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall take precedence with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

About Dripcart Express Limited

Dripcart Express Limited is a private limited company dedicated to delivering a seamless and trustworthy online shopping experience. We are committed to protecting the privacy and security of our customers' personal information and operate in full compliance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another individual. Personal information does not include anonymised or de-identified data that cannot be linked back to you. Depending on how you interact with our Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details — including your full name, billing address, shipping address, phone number, and email address.
  • Financial information — including payment card details, transaction information, payment confirmation, and other payment-related data. Please note that full card details are processed securely by our authorised payment processors and are not stored by Dripcart Express Limited.
  • Account information — including your username, password, security questions, and account preferences and settings.
  • Transaction information — including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your order history.
  • Communications with us — including the content of messages you send us, such as customer support enquiries or feedback.
  • Device and technical information — including your IP address, browser type, device identifiers, operating system, and network connection details.
  • Usage information — including how and when you interact with or navigate our Services, pages visited, and time spent on the website.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you — when you create an account, place an order, contact us, subscribe to our communications, or otherwise provide us with your information.
  • Automatically through our Services — via your device when you visit our website, through the use of cookies, web beacons, and similar tracking technologies.
  • From our service providers — when we engage trusted third-party providers to support our operations, such as payment processors, logistics partners, and analytics providers.
  • From our business and marketing partners — in accordance with their own privacy policies and applicable law. 

How We Use Your Personal Information

We use your personal information for the following purposes, depending on how you interact with our Services:

  • Providing and Improving Our Services. To process your orders, handle payments, arrange delivery, manage returns and exchanges, maintain your account, send order-related notifications, and continuously improve your shopping experience with us.
  • Marketing and Promotional Communications. To send you relevant marketing emails, promotional offers, and product recommendations based on your interests and purchase history. You may opt out of marketing communications at any time.
  • Security and Fraud Prevention. To authenticate your account, protect against fraudulent or unlawful activity, ensure the security of our platform, and safeguard the interests of our customers and business.
  • Customer Support and Communications. To respond to your enquiries, resolve disputes, and maintain an effective business relationship with you.
  • Legal and Regulatory Compliance. To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce our terms and policies.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • To trusted service providers and vendors who perform services on our behalf, including payment processing, IT infrastructure, data analytics, customer support, cloud storage, and order fulfilment and shipping.
  • To business and marketing partners for the purpose of delivering relevant advertising and promotional content. Our partners will handle your information in accordance with their own privacy policies.
  • When you have directed or consented to the disclosure of your information to a third party, such as when using social media integrations or third-party login services.
  • To our affiliates or entities within our corporate group, where applicable.
  • In connection with a business transaction such as a merger, acquisition, or restructuring, or as required to comply with applicable legal obligations, enforce our terms of service, or protect the rights and safety of our customers and business.

Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms not operated or controlled by Dripcart Express Limited. We are not responsible for the privacy practices, security, or content of such third-party sites. We encourage you to review the privacy policies of any external websites you visit. Our inclusion of such links does not constitute an endorsement of those websites or their operators.

Children's Data

Our Services are not directed at children under the age of 18, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us using the details below and we will take prompt steps to delete such information.

Security and Retention of Your Information

Dripcart Express Limited takes the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. However, please be aware that no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to maintain your account, provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

As a customer based in the United Kingdom or European Economic Area, you have the following rights in relation to your personal information, subject to applicable law:

  • Right to Access. You may request access to the personal information we hold about you.
  • Right to Erasure. You may request that we delete your personal information, subject to certain legal exceptions.
  • Right to Rectification. You may request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Data Portability. You may request a copy of your personal information in a structured, commonly used format, and request its transfer to another controller where technically feasible.
  • Right to Object or Restrict Processing. You may object to or request the restriction of certain processing activities, including direct marketing.
  • Right to Withdraw Consent. Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
  • Managing Marketing Preferences. You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any of our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in a timely manner in accordance with applicable law. We may need to verify your identity before processing your request. You may also designate an authorised agent to submit requests on your behalf, subject to appropriate verification.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and deliver relevant content and advertising. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

International Data Transfers

Your personal information may be transferred to, stored, or processed in countries outside the United Kingdom or European Economic Area. Where such transfers occur, we ensure that appropriate safeguards are in place, such as the use of Standard Contractual Clauses approved by the relevant authorities, to protect your personal information in accordance with applicable data protection law.

Complaints

If you have any concerns or complaints about how Dripcart Express Limited handles your personal information, please contact us in the first instance using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection authority, at www.ico.org.uk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

Dripcart Express Limited is the data controller responsible for your personal information. If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have any other privacy-related enquiries, please contact us:

Dripcart Express Limited
A Private Limited Company Registered in England and Wales
Email: info@dripcartexpress.co.uk